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Apple Authorised vs. Independent Repair Centres: What’s the difference?

Apple Authorised vs. Independent Repair Centres: What’s the difference?

March 9, 2021 by eStormAus

At eStorm, we understand how much you rely on your device everyday – whether it’s to check your emails, converse with friends, take important business calls, or binge that new show you’re obsessed with. Understandably, when your device faces an accident that renders it unusable, it’s imperative that you get it fixed as quickly and affordably as possible.

Oftentimes, people resort to shopping centre kiosks that promise cheap and fast service. While this sounds great in theory, what most people don’t realise is that these independent repairers (who are not affiliated or authorised by Apple) are able to provide services that are heavily discounted because of the low-quality materials they use to repair your device.

 

What is an independent repair centre?

An independent repair centre is a business that is in no way affiliated with Apple. They are not authorised to purchase genuine Apple parts and therefore cannot access high-quality materials and genuine parts from Apple’s own manufacturers.

Instead, they purchase very cheap bulk parts from China, most of which do not stick to strict quality control guidelines and certainly do not meet the requirements of Apple’s manufacturers. If you believe you are getting a bargain on your iPhone or iPad screen replacement, it’s more than likely because they are us using cheap imitation parts or second-hand materials.

On top of using counterfeit parts, most phone technicians are not trained by Apple to follow the best practices in repairing your device. Untrained technicians coupled with inferior parts can result in further issues with your device in the future and may even result in losing your Apple Warranty if considerable damage has occurred.

 

Apple Authorised Service Providers

An Apple Authorised Service Provider such as eStorm is a repair centre that has been approved by Apple. AASPs have access to genuine Apple materials and high-quality Apple diagnostic tools. Technicians at AASPs are also trained and certified by Apple to deliver outstanding repairs that will last and will not void your Apple Warranty.

Apple Authorised Service Providers Independent Repair Centres
  ✓ Trained and certified by Apple ✕ Inferior imitation parts
 ✓ Genuine Apple parts ✕ Untrained and unqualified technicians

 ✓ Apple diagnostic tools

✕ Possible loss of Apple Warranty

 

Why Choose eStorm over an Apple Repair Centre?

 

Retail Apple Repair Centres, run by Apple employees, are a much better alternative than independent repair centres. However, the benefits of having your phone repaired by an Apple-affiliated Service Centre like eStorm means you are able to have personalised service with technicians that are passionate about what they do!

Apple’s repair centres sometimes have inexperienced technicians, leading to repeat services, further time without your device, and dissatisfaction with the repairs. At the eStorm Service Centre, we have tenured technicians who have been repairing Apple products for nearly two decades. That vast experiences leads to first time fixes and quick turnaround times.

Furthermore, choosing eStorm for your repairs means you can avoid queues and shopping centres with no obligation to book in advance. We also have a stronger knowledge of older products and are certified Apple Solution Experts (meaning we have multiple suppliers with access to the best prices for new products).

Lastly, in most Apple retail stores they will not take into account intermittent issues. If you have issues with your phone happening  at random, we promise to look into it and will replace components if we feel it’s necessary.

authorised_apple_service_provider_estorm_service_centre

Got any questions? The friendly professionals at the eStorm Service Centre are always happy to help! Call us on (07) 3180 4228 or email [email protected]

Filed Under: Blog, Uncategorized

eStorm Service Centre Google Reviews

eStorm Service Centre
4.6
Based on 120 reviews
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Gary Fraser
01:10 11 Sep 24
Four weeks ago, I took my cracked iPad to this store for repair. The employee behind the counter informed me that because I did not have AppleCare, Apple does not fix iPads but rather replaces them entirely. He advised me to take it to an unauthorized repair shop, despite me explaining that the iPad was less than 12 months old. He insisted that Apple would not fix it.I followed his advice and had the iPad repaired elsewhere. However, it has now stopped charging. When I returned to your store, I was told that because someone had previously opened the device, this store could no longer assist with the repair. The first employee failed to inform me about this critical detail.As a result, I’m now stuck with a $1,300 device that doesn’t work. I feel misled and frustrated by the lack of proper guidance from the staff
Priscilla Parata-Reeves
00:58 03 Sep 24
Top notch customer service ,fast, reliable and trustworthy!My daughter cracked her iPhone 15 front screen! Luckily the phone was only 3 weeks old and eligible for apple care+! Dallas did an excellent job. Left the phone with him at around 9am and picked up at 10:30am !!!!!Also so convenient as I don’t have to drive out of spring field to get the repair done- saving me travel time and money!!!!!Will be going back in the future.Happy customer.
Bob Dix
21:19 26 Aug 24
Lachlan Fothergill
01:41 25 Jul 24
Very professional at handling airpods repair
Adele Rankin
03:56 19 Jul 24
Exceptional service.
Beatrice Ndebele
07:36 22 Sep 22
Fantastic service, was referred by Apple after MacBook developed a dark screen and wouldn’t turn off. I was informed of possibility to pay for diagnostic fee and expect to leave it for a fee days. I found the gentlemen friendly and accommodating. The service was prompt, fair subsequent charges. My MacBook had storage issues, I got a new laptop and they helped transferring my data. I will certainly be going back to them in future and I strongly recommend these professionals to anyone having issues with their devices.
julie farrell
06:28 02 Sep 22
2 nd time I have used this service. Needed new battery for my iphone 6 s in 2020. Then 2022 had a battery replaced in my iphone 7. Both times have been brilliant. Such a smooth and well organised service. The fellas at the counter on every occassion have been very patient and helpful. Thanks again, highly recommended
Gary wylie
09:28 01 Sep 22
Quick service. Reasonable pricing .Would recommend for apple repairs
Joel Berry
10:08 23 Aug 22
Awesome service, with a quick turn over. Genuine apple product dealers, most issues under warranty and or insurance will be covered free of charge or for a small cost.Highly recommended.
John Florez
00:27 11 Jul 22
Very knowledgeable, friendly and 100% helpful. They explained all the options and their pros and cons to improve my iMac's performance. My computer is now running much faster with these upgrades. Great Work! Highly recommended!
Melissa Moana
05:16 13 Jun 22
i had no idea they were here awesome service way better than having to travel to carindale
Desiree S
07:52 27 May 22
I discovered this apple repairer by chance and now I recommend them to everyone. Great service and reasonable prices.
Emily Martin
04:45 22 Feb 22
Dropped my MacBook in just shy of 3 years old with a battery issue. The team were very prompt in email response and with the computer. Dropped Saturday, said it would be ready Wednesday. To my surprise it was ready today (Tuesday) a whole day early. Even better they covered the replacement of the battery under warranty. Highly recommended!
Kyle PM
07:59 01 Feb 22
Great and easy service. Much simpler to deal with than an Apple store for repairs. As an IT professional, will definitely be back if a staff member breaks their phone. (Let's be honest, they will).
Ricardo Sé Cestari
23:30 02 Jun 20
Good professional service. Job well done and in a better than expected timeframe.
Kathryn Chee
06:38 15 May 20
Phone came back good as new after a nasty cracked screen. Service was efficient although I did have to come back 24hours later as they didn’t have my colour iphone Instock - so maybe call ahead the day before if you want same day screen repair?
Stevan Kostantinovic
23:01 05 May 20
Very helpful and professional staff as they are Apple certified and did a great job replacing my sisters broken macbook pro screen.Always remember, you get what you pay for.
Ivan ZiHao Tan
10:12 29 Apr 20
Effective and honest! It’s a nice and not busy place to get your IT stuff fixed. It is a bit out of the way but if you’re around west side, just go there. Traffic is smooth too!
Oliver Baumeister
21:38 06 Mar 20
Good service, quick repair of my MacBook Pro under warranty. 3 days to replace ‘top case’ (keyboard, trackpad, etc). Very satisfied.
Bradley Witham
01:43 03 Feb 20
Great shop. Highly recommended. Professional and very helpful staff. Did a great job for me. Will be back for sure - even though it’s over 1hr drive from my home!
Evan g
01:49 07 Jan 20
Friendly and knowledgeable staff coupled with quick service even during a busy period.
Jaidyn Somerville
22:59 01 Nov 19
Quick and professional service, I was told my MacBook would be ready in 2/3 business days and received a text to confirm it was ready two days later. Kept me informed with updates too. Defiently recommend these guys.
Mike C
09:09 23 Oct 19
Friendly, professional staff. Perfect job replacing Macbook keyboard and screen, all with a very quick turnaround. Best Apple experience yet - highly recommended.
Mark Schulz
01:15 04 Sep 19
My second time using the service - first for an iPhone battery replacement and this time to replace the battery in a Macbook Air. Service is great. Will continue to use them into the future.
Jason O'Connor
01:25 28 Aug 19
What a terrible experience dealing with eStorm in Springfield Lakes. After spending an hour on live chat with Apple last night they said that there was an issue with phone and to take it to one of their retail stores or to an authorised service centre. The closest to us was eStrom Service Centre in Springfield Lakes. We were booked in there by Apple who were 100% aware of the phone being out of warranty but due to the issue they were happy for it to be taken in. When my wife got there she was greeted by someone called Dallas who then proceeded to ask her for $40 as a diagnosis fee. At no stage were we made aware that there would be a fee even though Apple were aware of the phone being out of warranty. When my wife made him aware of that he said that it was their policy and there was nothing they could do about it. My wife turned around and walked out. I called to ask what the story was and Dallas said exactly what I have written above. No consideration about the fee, it was internal policy and not their problem that Apple didn't tell us about it. So disappointed at this experience and will never be using them again or would ever recommend them to anyone.
Kelley Knudsen
07:58 16 Aug 19
Great customer service, professional and polite, great results and fast turnaround!
Theticus _
00:08 30 Jul 19
Great service for Apple repair
Michael Bischa
03:27 31 May 19
Great service, let us know our options up front, found the solution and ordered parts in and completed the job in just 48 hours to get am important computer back up running. They are great!
Rob & Rebecca Ketelaars
19:43 20 May 19
Friendly staff. Fast service. Replaced the battery in my iPhone 6 in about 1.5 hours while I was shopping at Orion just across the road. Perfect.
Valentin Despa
08:33 09 May 19
Very professional, friendly and fast. I liked a lot that you get text messages with the status of your job. Thank you guys!
Anthony
05:33 05 Feb 19
Staff was very friendly and professional, only took 2 business days for my keyboard to be repaired; excellent service and absolutely no hassle.
Kazi Nazmul Haque Shezan
00:46 01 Dec 18
Just awesome experience. My apple watch 4 was not charging. I got a new apple watch in 3 days. They are very fast at resolving problem. The staffs are very helpfull
Helena Stibbard
23:12 11 Sep 18
Exceptional service; Explained everything and was very helpful with advice for backing up files; MacBook Pro full keyboard replacement done in 2 days; very little downtime which was really appreciated. Highly Recommended
Tom Parke
11:41 05 Sep 18
This is an easy five stars. I came into the store, explained my issue (I needed to have the entire screen of my laptop replaced). They told me they'd need to order in some parts, and the entire repair was finished in less than 24 hours. Superb team.
Sam D
22:38 19 Apr 18
I took my MacBook Pro in to get the screen diagnosed and replaced through apple warrenty, it was completed very quickly and estorm did an excellent job. It was so much easier going to estorm over an apple shop, no wait time, plenty of appointment times and no pushing your way through noisy crowds. Will definitely be going back to them for any issues. Thanks!
James C
02:50 22 Mar 18
Liam Sorensen
21:18 31 Jan 18
Excellent service and very professional atmosphere. I had a couple of apple devices that needed fixing and to my surprise were covered under warranty and were replaced free of charge!! The team there are an awesome crew very welcoming and very understanding.Look forward to requiring your service again.
Dallas Rankin
01:20 17 Oct 17
Wade
04:43 16 Oct 17
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