As an Authorised Apple Repairer, if your iPad is still under warranty through Apple's Limited Warranty, AppleCare, AppleCare+ or Australian Consumer Law then we are able to arrange a replacement iPad for you.
Not sure if your iPad is still under warranty? Enter your serial number here to find out!
We offer on-the-spot diagnosis of a fault with your iPad. Once a diagnosis has been made and a fault confirmed we will then submit a request to have a replacement iPad sent from Apple.
In warranty service repairs are covered under the Apple iPad replacement program, some exceptions may apply. Please note that repairs take 1-2 business days.
Before you visit:
Follow these steps before you take your device to an Apple Authorised Service Provider or carrier.
If your device won't turn on or respond, finish as many steps as possible:
- Back up your iOS device.
- Have your Apple ID password For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.Click here for more information
- Bring your device and any accessories that you need help with.
- Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID.
$30 for 20 minutes - this includes troubleshooting any issues relating to iOS, iCloud, and any applications on your device.
Pricing - Non Warranty
For iPads out of warranty - as an Apple Authorised Service Centre we can arrange a replacement through Apples out of Warranty Service program.
Please see below for pricing:
|iPad Model||Out-of-Warranty fee||AppleCare+ Service fee|
|iPad Pro 12.9" (3rd gen & 4th gen)||$1,079.00||$65.00|
|iPad Pro 12.9", iPad
Pro 12.9" (2nd gen)
|iPad Pro 11", iPad Pro 11" (2nd gen)||$829.00||$65.00|
|iPad Pro 10.5"||$729.00||$65.00|
|iPad Pro 9.7", iPad Air 3||$609.00||$65.00|
|iPad Air 2, iPad 4th gen||$459.00||$65.00|
|iPad 2, iPad Air, iPad 5th gen,
iPad 6th gen, iPad 7th gen.
|iPad mini 3, 4, 5||$459.00||$65.00|
|iPad mini, iPad mini 2||$319.00||$65.00|
* Prices listed are for whole unit exchange, which may or may not be possible depending on the level of damage. Please note that your device may not be eligible for whole unit exchange if it has had an unauthorised modification or repair (such as a non-genuine display fitted).
AppleCare+ includes two incidents of accidental damage coverage. Each incident has a service fee of $65.00