Apple Warranty

When you purchase Apple hardware products, you will also receive coverage from the Apple One-Year Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan.

Should your product be defective, you can choose to make a claim under Australian consumer law, the Apple One-Year Limited Warranty or the optional AppleCare Protection Plan (whichever is applicable).

Apple Service on Warranty Hardware Problems are performed at No Charge.

Data Transfers and backups on warranty repairs may be charged as Apple Warranty and AppleCare does not cover software or OS installations.

Please Note: If you need peripherals from your Mac replaced under warranty, such as a mouse, keyboard, power adapter or battery, please bring along the computer, with the peripheral. We need to sight the computer that the warranty work will be done under and in some cases test the computer itself to ensure it is not the basis of the issue.

 

https://www.apple.com/au/legal/statutory-warranty/

 

Apple Care for Mac

The AppleCare Protection Plan for Mac provides up to three years of expert telephone technical support and additional hardware service options from Apple.1

When you purchase the AppleCare Protection Plan, just one phone call2 can help answer questions about your Mac, macOS, and Apple-brandedapplications such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

 

Because Apple designs the computer, the operating system and many applications, Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Onsite repair for desktop computers: request that a technician come to your workplace3
  • Local Apple hardware service around the world3

 

The AppleCare Protection Plan provides up to three years of additional hardware service options, including parts and labour, from Apple-authorised technicians around the world.

  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort4
  • Apple USB SuperDrive

 

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics.

  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
  • Connecting to printers and AirPort networks

Apple Care For iPad

AppleCare+ for iPad provides up to two years of expert telephone technical support and additional hardware coverage from Apple1, including up to two incidents of accidental damage coverage, each subject to a A$65 service fee. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. Coverage begins on the original purchase date of your iPad.

AppleCare+ benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

 

Because Apple designs iPad, iOS and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Express Replacement Service

 

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPad
  • Battery1
  • AirPort3
  • Included USB cable and power adapter
  • Up to two incidents of accidental damage from handling your iPad, each subject to a A$65 service fee

 

Whether you’re sitting in the comfort of your home or office, or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Keynote, Numbers, Pages and other Apple-branded iPad apps

Important notes

Purchase AppleCare+ with your new iPad. Or buy it within 60 days of your iPad purchase:

  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (inspection of iPad and proof of purchase are required)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

See the AppleCare+ Terms and Conditions for complete product details.