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Apple Warranty

When you purchase Apple hardware products, you will also receive coverage from the Apple One-Year Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan.

Should your product be defective, you can choose to make a claim under Australian consumer law, the Apple One-Year Limited Warranty or the optional AppleCare Protection Plan (whichever is applicable).

Apple Service on Warranty Hardware Problems are performed at No Charge.

Data Transfers and backups on warranty repairs may be charged as Apple Warranty and AppleCare does not cover software or OS installations.

Please Note: If you need peripherals from your Mac replaced under warranty, such as a mouse, keyboard, power adapter or battery, please bring along the computer, with the peripheral. We need to sight the computer that the warranty work will be done under and in some cases test the computer itself to ensure it is not the basis of the issue.

 

https://www.apple.com/au/legal/statutory-warranty/

 

Apple Care for Mac

The AppleCare Protection Plan for Mac provides up to three years of expert telephone technical support and additional hardware service options from Apple.1

When you purchase the AppleCare Protection Plan, just one phone call2 can help answer questions about your Mac, macOS, and Apple-brandedapplications such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

 

Because Apple designs the computer, the operating system and many applications, Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Onsite repair for desktop computers: request that a technician come to your workplace3
  • Local Apple hardware service around the world3

 

The AppleCare Protection Plan provides up to three years of additional hardware service options, including parts and labour, from Apple-authorised technicians around the world.

  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort4
  • Apple USB SuperDrive

 

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics.

  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
  • Connecting to printers and AirPort networks

Apple Care For iPad

AppleCare+ for iPad provides up to two years of expert telephone technical support and additional hardware coverage from Apple1, including up to two incidents of accidental damage coverage, each subject to a A$65 service fee. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. Coverage begins on the original purchase date of your iPad.

AppleCare+ benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

 

Because Apple designs iPad, iOS and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Express Replacement Service

 

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPad
  • Battery1
  • AirPort3
  • Included USB cable and power adapter
  • Up to two incidents of accidental damage from handling your iPad, each subject to a A$65 service fee

 

Whether you’re sitting in the comfort of your home or office, or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Keynote, Numbers, Pages and other Apple-branded iPad apps

Important notes

Purchase AppleCare+ with your new iPad. Or buy it within 60 days of your iPad purchase:

  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (inspection of iPad and proof of purchase are required)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

See the AppleCare+ Terms and Conditions for complete product details.

eStorm Service Centre Google Reviews

eStorm Service Centre
eStorm Service Centre
4.8
Based on 82 reviews
powered by Google
review us on
Beatrice Ndebele
Beatrice Ndebele
07:36 22 Sep 22
Fantastic service, was referred by Apple after MacBook developed a dark screen and wouldn’t turn off. I was informed of possibility to pay for diagnostic fee and expect to leave it for a fee days. I found the gentlemen friendly and accommodating. The service was prompt, fair subsequent charges. My MacBook had storage issues, I got a new laptop and they helped transferring my data. I will certainly be going back to them in future and I strongly recommend these professionals to anyone having issues with their devices.
julie farrell
julie farrell
06:28 02 Sep 22
2 nd time I have used this service. Needed new battery for my iphone 6 s in 2020. Then 2022 had a battery replaced in my iphone 7. Both times have been brilliant. Such a smooth and well organised service. The fellas at the counter on every occassion have been very patient and helpful. Thanks again, highly recommended
Gary wylie
Gary wylie
09:28 01 Sep 22
Quick service. Reasonable pricing .Would recommend for apple repairs
Joel Berry
Joel Berry
10:08 23 Aug 22
Awesome service, with a quick turn over. Genuine apple product dealers, most issues under warranty and or insurance will be covered free of charge or for a small cost.Highly recommended.
John Florez
John Florez
00:27 11 Jul 22
Very knowledgeable, friendly and 100% helpful. They explained all the options and their pros and cons to improve my iMac's performance. My computer is now running much faster with these upgrades. Great Work! Highly recommended!
Melissa Moana
Melissa Moana
05:16 13 Jun 22
i had no idea they were here awesome service way better than having to travel to carindale
Desiree S
Desiree S
07:52 27 May 22
I discovered this apple repairer by chance and now I recommend them to everyone. Great service and reasonable prices.
Emily Martin
Emily Martin
04:45 22 Feb 22
Dropped my MacBook in just shy of 3 years old with a battery issue. The team were very prompt in email response and with the computer. Dropped Saturday, said it would be ready Wednesday. To my surprise it was ready today (Tuesday) a whole day early. Even better they covered the replacement of the battery under warranty. Highly recommended!
Kyle PM
Kyle PM
07:59 01 Feb 22
Great and easy service. Much simpler to deal with than an Apple store for repairs. As an IT professional, will definitely be back if a staff member breaks their phone. (Let's be honest, they will).
Ricardo Sé Cestari
Ricardo Sé Cestari
23:30 02 Jun 20
Good professional service. Job well done and in a better than expected timeframe.
Kathryn Chee
Kathryn Chee
06:38 15 May 20
Phone came back good as new after a nasty cracked screen. Service was efficient although I did have to come back 24hours later as they didn’t have my colour iphone Instock - so maybe call ahead the day before if you want same day screen repair?
Stevan Kostantinovic
Stevan Kostantinovic
23:01 05 May 20
Very helpful and professional staff as they are Apple certified and did a great job replacing my sisters broken macbook pro screen.Always remember, you get what you pay for.
Ivan ZiHao Tan
Ivan ZiHao Tan
10:12 29 Apr 20
Effective and honest! It’s a nice and not busy place to get your IT stuff fixed. It is a bit out of the way but if you’re around west side, just go there. Traffic is smooth too!
Oliver Baumeister
Oliver Baumeister
21:38 06 Mar 20
Good service, quick repair of my MacBook Pro under warranty. 3 days to replace ‘top case’ (keyboard, trackpad, etc). Very satisfied.
Bradley Witham
Bradley Witham
01:43 03 Feb 20
Great shop. Highly recommended. Professional and very helpful staff. Did a great job for me. Will be back for sure - even though it’s over 1hr drive from my home!
Evan g
Evan g
01:49 07 Jan 20
Friendly and knowledgeable staff coupled with quick service even during a busy period.
Jaidyn Somerville
Jaidyn Somerville
22:59 01 Nov 19
Quick and professional service, I was told my MacBook would be ready in 2/3 business days and received a text to confirm it was ready two days later. Kept me informed with updates too. Defiently recommend these guys.
Mike C
Mike C
09:09 23 Oct 19
Friendly, professional staff. Perfect job replacing Macbook keyboard and screen, all with a very quick turnaround. Best Apple experience yet - highly recommended.
Mark Schulz
Mark Schulz
01:15 04 Sep 19
My second time using the service - first for an iPhone battery replacement and this time to replace the battery in a Macbook Air. Service is great. Will continue to use them into the future.
Jason O'Connor
Jason O'Connor
01:25 28 Aug 19
What a terrible experience dealing with eStorm in Springfield Lakes. After spending an hour on live chat with Apple last night they said that there was an issue with phone and to take it to one of their retail stores or to an authorised service centre. The closest to us was eStrom Service Centre in Springfield Lakes. We were booked in there by Apple who were 100% aware of the phone being out of warranty but due to the issue they were happy for it to be taken in. When my wife got there she was greeted by someone called Dallas who then proceeded to ask her for $40 as a diagnosis fee. At no stage were we made aware that there would be a fee even though Apple were aware of the phone being out of warranty. When my wife made him aware of that he said that it was their policy and there was nothing they could do about it. My wife turned around and walked out. I called to ask what the story was and Dallas said exactly what I have written above. No consideration about the fee, it was internal policy and not their problem that Apple didn't tell us about it. So disappointed at this experience and will never be using them again or would ever recommend them to anyone.
Kelley Knudsen
Kelley Knudsen
07:58 16 Aug 19
Great customer service, professional and polite, great results and fast turnaround!
Theticus _
Theticus _
00:08 30 Jul 19
Great service for Apple repair
Michael Bischa
Michael Bischa
03:27 31 May 19
Great service, let us know our options up front, found the solution and ordered parts in and completed the job in just 48 hours to get am important computer back up running. They are great!
Rob & Rebecca Ketelaars
Rob & Rebecca Ketelaars
19:43 20 May 19
Friendly staff. Fast service. Replaced the battery in my iPhone 6 in about 1.5 hours while I was shopping at Orion just across the road. Perfect.
Valentin Despa
Valentin Despa
08:33 09 May 19
Very professional, friendly and fast. I liked a lot that you get text messages with the status of your job. Thank you guys!
Anthony
Anthony
05:33 05 Feb 19
Staff was very friendly and professional, only took 2 business days for my keyboard to be repaired; excellent service and absolutely no hassle.
Kazi Nazmul Haque Shezan
Kazi Nazmul Haque Shezan
00:46 01 Dec 18
Just awesome experience. My apple watch 4 was not charging. I got a new apple watch in 3 days. They are very fast at resolving problem. The staffs are very helpfull
Helena Stibbard
Helena Stibbard
23:12 11 Sep 18
Exceptional service; Explained everything and was very helpful with advice for backing up files; MacBook Pro full keyboard replacement done in 2 days; very little downtime which was really appreciated. Highly Recommended
Tom Parke
Tom Parke
11:41 05 Sep 18
This is an easy five stars. I came into the store, explained my issue (I needed to have the entire screen of my laptop replaced). They told me they'd need to order in some parts, and the entire repair was finished in less than 24 hours. Superb team.
Sam D
Sam D
22:38 19 Apr 18
I took my MacBook Pro in to get the screen diagnosed and replaced through apple warrenty, it was completed very quickly and estorm did an excellent job. It was so much easier going to estorm over an apple shop, no wait time, plenty of appointment times and no pushing your way through noisy crowds. Will definitely be going back to them for any issues. Thanks!
James C
James C
02:50 22 Mar 18
Liam Sorensen
Liam Sorensen
21:18 31 Jan 18
Excellent service and very professional atmosphere. I had a couple of apple devices that needed fixing and to my surprise were covered under warranty and were replaced free of charge!! The team there are an awesome crew very welcoming and very understanding.Look forward to requiring your service again.
Dallas Rankin
Dallas Rankin
01:20 17 Oct 17
Wade
Wade
04:43 16 Oct 17
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