Reviews | eStorm Service Centre Apple & Mac Repair Specialists

At the eStorm Service Centre we are dedicated to delighting you. We pride ourselves on delivering you a hassle free mac repair / computer repair and phone repair experience, all while providing you the highest quality service and support with a timely turnaround.

But don't take it from us! Read the wonderful reviews our customers have been so kind to write about us.

eStorm Service Centre

4.6

Based on 120 reviews

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Gary Fraser

01:10 11 Sep 24

Four weeks ago, I took my cracked iPad to this store for repair. The employee behind the counter informed me that because I did not have AppleCare, Apple does not fix iPads but rather replaces them entirely. He advised me to take it to an unauthorized repair shop, despite me explaining that the iPad was less than 12 months old. He insisted that Apple would not fix it.I followed his advice and had the iPad repaired elsewhere. However, it has now stopped charging. When I returned to your store, I was told that because someone had previously opened the device, this store could no longer assist with the repair. The first employee failed to inform me about this critical detail.As a result, I’m now stuck with a $1,300 device that doesn’t work. I feel misled and frustrated by the lack of proper guidance from the staff

Priscilla Parata-Reeves

00:58 03 Sep 24

Top notch customer service ,fast, reliable and trustworthy!My daughter cracked her iPhone 15 front screen! Luckily the phone was only 3 weeks old and eligible for apple care+! Dallas did an excellent job. Left the phone with him at around 9am and picked up at 10:30am !!!!!Also so convenient as I don’t have to drive out of spring field to get the repair done- saving me travel time and money!!!!!Will be going back in the future.Happy customer.

Bob Dix

21:19 26 Aug 24

Lachlan Fothergill

01:41 25 Jul 24

Very professional at handling airpods repair

Adele Rankin

03:56 19 Jul 24

Exceptional service.

Beatrice Ndebele

07:36 22 Sep 22

Fantastic service, was referred by Apple after MacBook developed a dark screen and wouldn’t turn off. I was informed of possibility to pay for diagnostic fee and expect to leave it for a fee days. I found the gentlemen friendly and accommodating. The service was prompt, fair subsequent charges. My MacBook had storage issues, I got a new laptop and they helped transferring my data. I will certainly be going back to them in future and I strongly recommend these professionals to anyone having issues with their devices.

julie farrell

06:28 02 Sep 22

2 nd time I have used this service. Needed new battery for my iphone 6 s in 2020. Then 2022 had a battery replaced in my iphone 7. Both times have been brilliant. Such a smooth and well organised service. The fellas at the counter on every occassion have been very patient and helpful. Thanks again, highly recommended

Gary wylie

09:28 01 Sep 22

Quick service. Reasonable pricing .Would recommend for apple repairs

Joel Berry

10:08 23 Aug 22

Awesome service, with a quick turn over. Genuine apple product dealers, most issues under warranty and or insurance will be covered free of charge or for a small cost.Highly recommended.

John Florez

00:27 11 Jul 22

Very knowledgeable, friendly and 100% helpful. They explained all the options and their pros and cons to improve my iMac's performance. My computer is now running much faster with these upgrades. Great Work! Highly recommended!

Melissa Moana

05:16 13 Jun 22

i had no idea they were here awesome service way better than having to travel to carindale

Desiree S

07:52 27 May 22

I discovered this apple repairer by chance and now I recommend them to everyone. Great service and reasonable prices.

Emily Martin

04:45 22 Feb 22

Dropped my MacBook in just shy of 3 years old with a battery issue. The team were very prompt in email response and with the computer. Dropped Saturday, said it would be ready Wednesday. To my surprise it was ready today (Tuesday) a whole day early. Even better they covered the replacement of the battery under warranty. Highly recommended!

Kyle PM

07:59 01 Feb 22

Great and easy service. Much simpler to deal with than an Apple store for repairs. As an IT professional, will definitely be back if a staff member breaks their phone. (Let's be honest, they will).

Ricardo Sé Cestari

23:30 02 Jun 20

Good professional service. Job well done and in a better than expected timeframe.

Kathryn Chee

06:38 15 May 20

Phone came back good as new after a nasty cracked screen. Service was efficient although I did have to come back 24hours later as they didn’t have my colour iphone Instock - so maybe call ahead the day before if you want same day screen repair?

Stevan Kostantinovic

23:01 05 May 20

Very helpful and professional staff as they are Apple certified and did a great job replacing my sisters broken macbook pro screen.Always remember, you get what you pay for.

Ivan ZiHao Tan

10:12 29 Apr 20

Effective and honest! It’s a nice and not busy place to get your IT stuff fixed. It is a bit out of the way but if you’re around west side, just go there. Traffic is smooth too!

Oliver Baumeister

21:38 06 Mar 20

Good service, quick repair of my MacBook Pro under warranty. 3 days to replace ‘top case’ (keyboard, trackpad, etc). Very satisfied.

Bradley Witham

01:43 03 Feb 20

Great shop. Highly recommended. Professional and very helpful staff. Did a great job for me. Will be back for sure - even though it’s over 1hr drive from my home!

Evan g

01:49 07 Jan 20

Friendly and knowledgeable staff coupled with quick service even during a busy period.

Jaidyn Somerville

22:59 01 Nov 19

Quick and professional service, I was told my MacBook would be ready in 2/3 business days and received a text to confirm it was ready two days later. Kept me informed with updates too. Defiently recommend these guys.

Mike C

09:09 23 Oct 19

Friendly, professional staff. Perfect job replacing Macbook keyboard and screen, all with a very quick turnaround. Best Apple experience yet - highly recommended.

Mark Schulz

01:15 04 Sep 19

My second time using the service - first for an iPhone battery replacement and this time to replace the battery in a Macbook Air. Service is great. Will continue to use them into the future.

Jason O'Connor

01:25 28 Aug 19

What a terrible experience dealing with eStorm in Springfield Lakes. After spending an hour on live chat with Apple last night they said that there was an issue with phone and to take it to one of their retail stores or to an authorised service centre. The closest to us was eStrom Service Centre in Springfield Lakes. We were booked in there by Apple who were 100% aware of the phone being out of warranty but due to the issue they were happy for it to be taken in. When my wife got there she was greeted by someone called Dallas who then proceeded to ask her for $40 as a diagnosis fee. At no stage were we made aware that there would be a fee even though Apple were aware of the phone being out of warranty. When my wife made him aware of that he said that it was their policy and there was nothing they could do about it. My wife turned around and walked out. I called to ask what the story was and Dallas said exactly what I have written above. No consideration about the fee, it was internal policy and not their problem that Apple didn't tell us about it. So disappointed at this experience and will never be using them again or would ever recommend them to anyone.

Kelley Knudsen

07:58 16 Aug 19

Great customer service, professional and polite, great results and fast turnaround!

Theticus _

00:08 30 Jul 19

Great service for Apple repair

Michael Bischa

03:27 31 May 19

Great service, let us know our options up front, found the solution and ordered parts in and completed the job in just 48 hours to get am important computer back up running. They are great!

Rob & Rebecca Ketelaars

19:43 20 May 19

Friendly staff. Fast service. Replaced the battery in my iPhone 6 in about 1.5 hours while I was shopping at Orion just across the road. Perfect.

Valentin Despa

08:33 09 May 19

Very professional, friendly and fast. I liked a lot that you get text messages with the status of your job. Thank you guys!

Anthony

05:33 05 Feb 19

Staff was very friendly and professional, only took 2 business days for my keyboard to be repaired; excellent service and absolutely no hassle.

Kazi Nazmul Haque Shezan

00:46 01 Dec 18

Just awesome experience. My apple watch 4 was not charging. I got a new apple watch in 3 days. They are very fast at resolving problem. The staffs are very helpfull

Helena Stibbard

23:12 11 Sep 18

Exceptional service; Explained everything and was very helpful with advice for backing up files; MacBook Pro full keyboard replacement done in 2 days; very little downtime which was really appreciated. Highly Recommended

Tom Parke

11:41 05 Sep 18

This is an easy five stars. I came into the store, explained my issue (I needed to have the entire screen of my laptop replaced). They told me they'd need to order in some parts, and the entire repair was finished in less than 24 hours. Superb team.

Sam D

22:38 19 Apr 18

I took my MacBook Pro in to get the screen diagnosed and replaced through apple warrenty, it was completed very quickly and estorm did an excellent job. It was so much easier going to estorm over an apple shop, no wait time, plenty of appointment times and no pushing your way through noisy crowds. Will definitely be going back to them for any issues. Thanks!

James C

02:50 22 Mar 18

Liam Sorensen

21:18 31 Jan 18

Excellent service and very professional atmosphere. I had a couple of apple devices that needed fixing and to my surprise were covered under warranty and were replaced free of charge!! The team there are an awesome crew very welcoming and very understanding.Look forward to requiring your service again.

Dallas Rankin

01:20 17 Oct 17

Wade

04:43 16 Oct 17

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