Lodge a Repair Request

Carry-in & Mail-in repairs available

Fast Turnaround Time

Quality Repairs Guaranteed

Service Request Form

Whilst we do accept walk ins, we can also arrange for your repair ahead of time. Please fill out the below form if you would like to lodge a repair request. We will get back to you within 1 business day and let you know how we can proceed.

Name *

First

Last

Mobile Number *

Email *

Address *

Type of device *

Mac Laptop
Mac Desktop
iPhone
iPad
AirPods
Apple Watch
Beats
PC
Other

Please select the type of device you need help with

Is your device under warranty? *

Yes
No
Not sure

Serial Number *

Please enter the serial number of your device. This can help us confirm your warranty status.

What is the issue you are having with your device *

Please be as descriptive as possible.

Do you have a backup of your data? (if applicable) *

Yes, my data is backed up.
No, but I am okay with data loss.
No, I really need to retain my data.
There is no data to worry about.

We can not guarantee that your data will be unaffected with any repair. If your device is not turning on properly, we may be able to offer data recovery. We can determine this during diagnosis and contact you if required.

Will this device be sent to us? *

No, I will drop it off in store.
No, I will have someone else drop it off in store.
Yes, I will send it via Australia Post.
Yes, I will send it via Courier.
Not sure

Do you want this device sent back to you? *

No, I will pick up in store.
Yes, please return this to me via Australia Post or Courier.*
Not sure

* Postage organised by eStorm Service Centre will incur a fee.

Extra information

If there is anything else you would like to mention or if you have any questions, please let us know above.